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⚠️*THIS WEEK ONLY* - Get 12% OFF on All Grills Off When You Add to Cart

Primo All-In-One Grill - Oval XL w/ 400 sq in Cooking Surface Ceramic Black PRM7800, PG007800

Save $1,379.00
PrimoSKU: PG007800
filler

Price:
Sale price$2,219.00 Regular price$3,598.00
Stock:
In stock

Description

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

 

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

    • If your order is in stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
    • As the buyer, it is your responsibility to find out that information before you order.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers. Be aware that most carriers will hold a shipment for 5 days after arrival before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused or returned for general reasons.
    • We will deduct all additional fees resulting from refused shipments from your refund.
      • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
      • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at info@myfiredirect.com

    Damages:

      • Please inspect the packaging of your items when they arrive.
      • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
      • This is encouraged to be done upon delivery, if possible. You will likely have to sign for your shipment, so kindly ask the driver to inspect before receiving.
      • If your item(s) do arrive damaged, please send photos to info@myfiredirect.com and we will process an insurance claim and ship a new order (at no extra cost) on your behalf.

     

      Backorders:

      • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
      • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
      • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
      • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

      This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    • IMPORTANT FREIGHT LTL SHIPMENT

      1. When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment (& sign for it upon delivery).
      2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
      3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
      4. Please make sure the phone number you entered at checkout is a good number to contact you at.
      5. Don't screen your calls until your item has been delivered. 
      6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
      7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

      How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

      • Carton damage requires visual inspection of contents of the unit. 
      • MyFireDirect.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify MyFireDirect.com immediately. 
      • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
      • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

      Carton packaging has excessive damage with the exposed product:

      • Refuse shipment
      • Sign carrier paperwork: “Carton damaged and refused”
      • Notify us immediately.

      If you have any further questions about the ordering and shipping process, feel free to contact us by email at info@myfiredirect.com

    • During your shopping experience, you may have come across the terms "Authorized Dealer" or "Authorized Retailer". The two names are interchangeable and carry the same meaning. Advertising this assures customers that we are working directly with brands to source, discount and assure the manufacturer's warranty is in place.

      MyFireDirect.com has gone through a vetting process with all brands listed and is fully authorized to retail, advertise, promote and assist customers with the products displayed on the website.

      What is the benefit of purchasing from an authorized dealer?

      The two most important benefits of purchasing from an authorized dealer/retailer are that your purchases are fully covered under the manufacturer's warranty. Also, this lets you know that you're purchasing a brand-new and unused product whereas products otherwise would not be offered under warranty unless they are brand-new.

      You can ask questions and know you're getting accurate answers. Shipping is always free and if another competitor is beating our price, we will not just match it, we will beat it.

      Customer ServiceAuthorized DealerPrice Match Guarantee

      What are the risks of purchasing from 3rd party websites with unauthorized dealers?

      Sometimes the price advertised may be too tempting to pass by especially since we shop online for the best deals, right? The main issue with purchasing from a retailer that is not authorized is if issues arise, you won't be able to receive free spare parts, exchanges (if damage is extensive) and immediate assistance from managers.

      • Your purchase will not be under warranty. If your item breaks, you will have to pay full price for spare parts. This can be very expensive, especially after you just spent so much money. Even worse, if it arrives damaged (as a result of poor shipping & handling, you will never get to use the item once with no option of replacement.
      • You will not know if the product is new or used, or used multiple times. It may be advertised as new but could be refurbished or even recently used.
      • 3rd party sellers aren't held to a standard to provide a certain level of customer service and experience. 
      • It will be a big headache to get your money back. Issues of returns will be tricky as non-authorized retailers will not want to take the product they just shipped you back. The manufacturer will also not give any time of day to customers who purchase from unauthorized dealers.

      We take pride in being authorized dealers of some of the USA's best brand names. This is why we love to let our customers know that they are in good hands when shopping with us.

       

      Quality - We sell only the best and well-reviewed products. All merchandise is sold brand-new, factory-direct, from the top manufacturers in the great ole' USA. Feel assured knowing that all high-ticket items are backed by a full manufacturer's warranty too. We proudly stand behind the quality of every product on this site

      Shopper Identity Protection! You're insured for up to $100,000 when shopping with us. Your information is safe, secured and insured with us.

      We Only Sell Top Quality USA Brands! - We are proud to have one of the largest selections of top quality products for you to shop from.

      We're continuously expanding our selection and bringing true value to the marketplace by providing quality service. Everything is only a few clicks away with our simple and easy to navigate website design. We won't overwhelm you with popups and blinking ads. This is your safe online shopping haven.

      Low Prices - It's our job to know the most competitive prices on the web. We offer free shipping and it's as simple as that. We are proud to help you save money on products you want for your home.

      Services - Whether you are still looking or know exactly what you want our sales team can provide adequate information and recommendations at your request. We are not a big box corporation with millions of customers to systematically take care of. We provide a customized customer experience and are able to dedicate our resources to quick response times and resolving any issues that may occur.

      Coupon Deals! - Why shouldn't you be rewarded for your purchases? Our rewards program is a simple and fun way to save money on purchases. Just for signing up, you get an exclusive coupon for your first purchase. You can easily sign-up for an instant coupon when you're ready to purchase.

      Privacy - We commit to keeping your personal information private. We never share or sell your information to unauthorized parties. We can't promise the other big online websites won't spam you but we can promise your e-mail to be free of spam and unwanted junk mail when dealing with us.

      Authorized Retailers - MyFireDirect.com is an authorized retailer of all the products displayed on this website. This is important should any issues arise with your purchase. Brands won't honor a warranty purchased from a 3rd party or unauthorized website. We work closely with our brands to give you value and trust in shopping with us.

      Our Guarantee
      We know how to get the job done and we know how to get it done right. We want to make your online shopping experience pleasant and risk-free. If you're unsatisfied with something you bought from us, regardless of the reason, you may send it back within 30 days of receipt, and we'll be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs. Please review our (Shipping & Return Policy) for further details.

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