PRIMO GRILL - OVAL XL W/ 400 SQ/IN EXPANDABLE COOKING SURFACE BLACK PRM778, PG00778
Featuring a patented oval design for flexible cooking capabilities, this Primo Oval XL grill distributes heat evenly and consistently. The combination of the oval shape and high quality ceramic construction with the Primo Oval XL charcoal grills a variety of foods from steaks to pizzas. Suitable for grilling, baking, roasting, or smoking, this oval design will cook more food at once than a round grill.
Grill, bake, roast or smoke any food with the Oval Grill by Primo. The charcoal grill features a patented oval design that offers true two-zones simultaneous direct and indirect cooking. The grill is made from premium grade ceramics for superior heat and moisture retention.
The Primo Patented Oval Design The Primo Oval offers true two-zone simultaneous direct and indirect cooking. That’s a fancy way of saying that you get two very distinct cooking zones. Almost like using a grill and an oven at the same time. Grill steaks on the direct side and roast seafood or vegetables on the indirect side. No round grill offers so much cooking versatility.
Exceptional Temperature Control Cook as low as 150°F to smoke a salmon or to well over 850°F for sizzling ribeyes. Or cook “low and slow” for multiple hours to enjoy a succulent leg of lamb or tender pulled pork.
Low Maintenance & Self Cleaning Primo ceramic grills practically take care of themselves. Periodic inspections ensure that your grill will perform and look great for years. The grills also work like a self-cleaning oven.
Lights Easily & Heats Quickly You can be ready to cook in as little as 15 minutes; the same time it takes to preheat a gas grill. Another great feature of our Natural Lump Charcoal is that it can be relit for multiple cookings.
Weather Resistant Primo ceramic grills are made to live outdoors. The premium-grade ceramics, glazes and hardware are made to withstand extreme climates. Depend on Primo Ceramic Grills wherever you live.
Premium-Grade Ceramics Primo ceramic grills are composed of a proprietary blend of natural materials to make the highest grade of ceramics available for superior heat and moisture retention. Combined with quality-controlled production processes and an unmatched firing temperature, our ceramics are significantly more efficient than other ceramic grills. Use less fuel, reach your desired temperature faster and reduce your cooking time with Primo.
Proudly Made in the USA Primo is the only ceramic grill made in America. They use domestic raw materials, and the firing and assembly all take place at their headquarters in Tucker, Georgia. They are extremely proud of the American ingenuity and quality craftsmanship in each of our ceramic grills.
Reversible cooking grates
Cast iron top vent
Stainless steel draft door
Optional rack system & accessories
Limited Lifetime Warranty Backed by a Twenty (20) year guarantee on all ceramic parts.
Five (5) years on all metal parts (excluding cast-iron parts).
One (1) year on all cast-iron parts.
Thirty (30) days on thermometers and felt gaskets.
Oval design allows for versatile cooking capabilities
Cooks up to 200-lbs. at one time for large crowds
400-680 sq. in. cooking surface for high output
Grills and smokes while maintaining a consistent low or high temperature
Reversible cast iron cooking grates make it easy to cook a variety of food
Additional ceramic plates or accessory racks for indirect heating and additional cooking space
Cast iron chimney cap to adjust heat within the grill
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your order is in stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
We will send you the tracking information within 24 hours to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
We do not offer Cash On Delivery.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
As the buyer, it is your responsibility to find out that information before you order.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers. Be aware that most carriers will hold a shipment for 5 days after arrival before they return it to the sender.
We do not refund original shipping charges for goods that are refused or returned for general reasons.
We will deduct all additional fees resulting from refused shipments from your refund.
We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your items when they arrive.
If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
This is encouraged to be done upon delivery, if possible. You will likely have to sign for your shipment, so kindly ask the driver to inspect before receiving.
If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim and ship a new order (at no extra cost) on your behalf.
Fromtime to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
IMPORTANT FREIGHT LTL SHIPMENT
When the item reaches your city or a city near yours, the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment (& sign for it upon delivery).
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
Carton damage requires visual inspection of contents of the unit.
MyFireDirect.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify MyFireDirect.com immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
Sign carrier paperwork: “Carton damaged and refused”
Notify us immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at firstname.lastname@example.org
During your shopping experience, you may have come across the terms "Authorized Dealer" or "Authorized Retailer". The two names are interchangeable and carry the same meaning. Advertising this assures customers that we are working directly with brands to source, discount and assure the manufacturer's warranty is in place.
MyFireDirect.com has gone through a vetting process with all brands listed and is fully authorized to retail, advertise, promote and assist customers with the products displayed on the website.
What is the benefit of purchasing from an authorized dealer?
The two most important benefits of purchasing from an authorized dealer/retailer are that your purchases are fully covered under the manufacturer's warranty. Also, this lets you know that you're purchasing a brand-new and unused product whereas products otherwise would not be offered under warranty unless they are brand-new.
You can ask questions and know you're getting accurate answers. Shipping is always free and if another competitor is beating our price, we will not just match it, we will beat it.
What are the risks of purchasing from 3rd party websites with unauthorized dealers?
Sometimes the price advertised may be too tempting to pass by especially since we shop online for the best deals, right? The main issue with purchasing from a retailer that is not authorized is if issues arise, you won't be able to receive free spare parts, exchanges (if damage is extensive) and immediate assistance from managers.
Your purchase will not be under warranty. If your item breaks, you will have to pay full price for spare parts. This can be very expensive, especially after you just spent so much money. Even worse, if it arrives damaged (as a result of poor shipping & handling, you will never get to use the item once with no option of replacement.
You will not know if the product is new or used, or used multiple times. It may be advertised as new but could be refurbished or even recently used.
3rd party sellers aren't held to a standard to provide a certain level of customer service and experience.
It will be a big headache to get your money back. Issues of returns will be tricky as non-authorized retailers will not want to take the product they just shipped you back. The manufacturer will also not give any time of day to customers who purchase from unauthorized dealers.
We take pride in being authorized dealers of some of the USA's best brand names. This is why we love to let our customers know that they are in good hands when shopping with us.
Quality- We sell only the best and well-reviewed products. All merchandise is sold brand-new, factory-direct, from the top manufacturers in the great ole' USA. Feel assured knowing that all high-ticket items are backed by a full manufacturer's warranty too. We proudly stand behind the quality of every product on this site
Shopper Identity Protection! You're insured for up to $100,000 when shopping with us. Your information is safe, secured and insured with us.
We Only Sell Top Quality USA Brands!- We are proud to have one of the largest selections of top quality products for you to shop from.
We're continuously expanding our selection and bringing true value to the marketplace by providing quality service. Everything is only a few clicks away with our simple and easy to navigate website design. We won't overwhelm you with popups and blinking ads. This is your safe online shopping haven.
Low Prices- It's our job to know the most competitive prices on the web. We offer free shipping and it's as simple as that. We are proud to help you save money on products you want for your home.
Services- Whether you are still looking or know exactly what you want our sales team can provide adequate information and recommendations at your request. We are not a big box corporation with millions of customers to systematically take care of. We provide a customized customer experience and are able to dedicate our resources to quick response times and resolving any issues that may occur.
Coupon Deals! - Why shouldn't you be rewarded for your purchases? Our rewards program is a simple and fun way to save money on purchases. Just for signing up, you get an exclusive coupon for your first purchase. You can easily sign-up for an instant coupon when you're ready to purchase.
Privacy- We commit to keeping your personal information private. We never share or sell your information to unauthorized parties. We can't promise the other big online websites won't spam you but we can promise your e-mail to be free of spam and unwanted junk mail when dealing with us.
Authorized Retailers -MyFireDirect.com is an authorized retailer of all the products displayed on this website. This is important should any issues arise with your purchase. Brands won't honor a warranty purchased from a 3rd party or unauthorized website. We work closely with our brands to give you value and trust in shopping with us.
Our Guarantee We know how to get the job done and we know how to get it done right. We want to make your online shopping experience pleasant and risk-free. If you're unsatisfied with something you bought from us, regardless of the reason, you may send it back within 30 days of receipt, and we'll be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs. Please review our (Shipping & Return Policy) for further details.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
This is a Mandatory policy. We understand that sometimes customers have a change of heart and wish to cancel their order.
Due to our commitment to process and ship orders as quickly as possible, we can only cancel orders up to 1 HOUR after they’ve been placed. Anytime after, a cancellation cannot be promised at all and may be subject to cancellation fees.
To request an order cancellation, please email email@example.com as soon as possible.
If an order can be cancelled, all orders cancelled after 24 hours are subject to a $25 or 4% administration fee (whichever is greater) for expenses on our end from the transaction. Such as our Fraud Insurance fees and/or Transaction fees etc.
Note: This policy is not for people who need their orders cancelled because of the error on our behalf or if shipping is delayed for a Extraordinary amount of time or something else similar. (i.e. 8-9 weeks)
Note: After orders are successfully canceled, a refund will be issued immediately. It may take 3 - 5 business days for your bank or credit card company to release your funds.
If your item has already shipped out and/or we have already given you tracking we cannot cancel your order - no exceptions.
If you placed your item on backorder that means you understand that the item will be in stock and you are willing and committed to wait for it, there will be no cancelations for items on backorder - no exceptions.